# Pylon

> AI-native B2B customer-support platform integrating Slack, Teams, and email.

## Why it is interesting

750+ customers including Deel, Cognition; replacing Zendesk as system-of-record for post-sales.

## Profile

- **Stage:** series-b
- **Status:** private
- **Industries:** generalist-tech
- **Coverage:** full
- **Last updated:** 2026-07-24

## Key facts

- a16z portfolio status: Active
- Series A (2024): $17M led by a16z for B2B customer-support OS (a16z announcement)
- Series B (2025): $31M co-led by a16z and Bain Capital Ventures; GC re-upped (SaaS News)

## Investors in our directory

- https://venturecapitaltracker.com/fund/andreessen-horowitz
- https://venturecapitaltracker.com/fund/general-catalyst

## Related articles

- https://venturecapitaltracker.com/2026-a16z-hot-portfolio-companies

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Source: https://venturecapitaltracker.com/startup/pylon